Last updated: May 2026

Overview

This website is operated by ALT SWIM PTY LTD ("ALT"). By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced here or available by hyperlink. These terms apply to all users of the site, including browsers, customers, merchants, and contributors.

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting. Continued use of the site constitutes acceptance of the revised Terms. Our store is hosted on Shopify Inc.

Online Store Terms

By using this site, you confirm you are of the age of majority in your state or province of residence, or have given us consent to allow minor dependants to use the site.

You may not use our products or services for any illegal or unauthorised purpose, or violate any laws in your jurisdiction. You must not transmit any worms, viruses, or destructive code. Breach of any of these terms will result in immediate termination of your access.

General Conditions

We reserve the right to refuse service to anyone at any time.

You understand that your content — excluding credit card information — may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.

Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. Material on this site is provided for general information only and should not be relied upon as the sole basis for decisions. We reserve the right to modify site content at any time without obligation to update it.

Modifications to Prices and Services

Prices are subject to change without notice. We reserve the right to modify or discontinue the Services at any time without notice or liability.

Products and Services

Certain products or services may be available exclusively online and may have limited quantities. All purchases are subject to our Returns Policy and Shipping Policy.

We have made every effort to display product colours accurately, but we cannot guarantee your device's display will reflect actual product colours.

We reserve the right to limit sales to any person, geographic region, or jurisdiction, and to limit quantities at our discretion. Product descriptions and prices are subject to change at any time without notice.

For personalised and embroidered items, please review our Personalisation Policy before ordering. Personalised items are final sale and cannot be returned or exchanged under any circumstances.

Billing and Account Information

We reserve the right to refuse any order and to limit or cancel quantities purchased per person, household, or order at our discretion.

You agree to provide current, complete, and accurate purchase and account information, and to promptly update your account details — including email address, payment method, and card expiry date — so we can complete your transactions and contact you as needed.

Optional Tools

We may provide access to third-party tools over which we have no control. Such tools are provided "as is" and "as available" without any warranties or endorsements. We have no liability arising from your use of optional third-party tools.

Third-Party Links

Our site may include links to third-party websites not affiliated with us. We are not responsible for the content or accuracy of those sites and accept no liability for any harm or damages arising from their use. We recommend reviewing the privacy policies and terms of any third-party sites you visit.

User Submissions

If you send us feedback, comments, or other submissions, you grant us the right to use, edit, copy, publish, distribute, and translate that content in any medium at any time without restriction. We are under no obligation to maintain confidentiality, pay compensation, or respond to any submission.

Prohibited Uses

In addition to other restrictions in these Terms, you must not use the site or its content:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any laws or regulations in your jurisdiction
• To infringe upon the intellectual property rights of ALT or any third party
• To harass, abuse, defame, intimidate, or discriminate against any person
• To submit false or misleading information
• To upload or transmit viruses or any other malicious code
• To collect or track the personal information of others without consent
• To spam, phish, or scrape the Services
• To interfere with or circumvent the security features of the Services

We reserve the right to terminate your access for violating any of these restrictions.

Disclaimer of Warranties and Limitation of Liability

The Services and all products delivered through them are provided "as is" and "as available" without any representation, warranty, or condition of any kind.

To the fullest extent permitted by law, ALT shall not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits or lost savings — arising from your use of the Services or any products purchased through them. In jurisdictions that do not allow the exclusion or limitation of liability, our liability is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless ALT and its employees, contractors, agents, and suppliers from any claims or demands — including reasonable legal fees — arising from your breach of these Terms or your violation of any law or the rights of a third party.

Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the fullest extent permitted and the unenforceable portion will be severed. The validity of all remaining provisions will not be affected.

Termination

Either party may terminate these Terms at any time. We may terminate immediately and without notice if you fail to comply with any provision. All obligations that by their nature should survive termination will remain in effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Returns Policy, and Shipping Policy, constitute the entire agreement between you and ALT regarding your use of the Services and supersede all prior agreements or communications on the same subject.

Changes to These Terms

We reserve the right to update these Terms at any time. You are responsible for checking this page periodically. Continued use of the site after changes are posted constitutes acceptance of those changes.

Governing Law

These Terms are governed by the laws of Queensland, Australia. You agree to submit to the jurisdiction of the courts of Queensland for the resolution of any disputes arising from these Terms or your use of the Services. We encourage you to contact us at hello@altswim.com before initiating any formal proceedings.

Mobile Terms of Service

Last updated: September 13, 2024

As part of our Services, we may send you SMS text messages including order updates and marketing communications. By providing your phone number, you consent to receiving recurring automated text messages from ALT. Message frequency varies. Standard message and data rates may apply — check with your wireless provider for details.

To opt out at any time, reply STOP to any message we send. For help, reply HELP or email hello@altswim.com. Carriers are not liable for delayed or undelivered messages.

Contact

Questions about these Terms should be directed to hello@altswim.com.