Free shipping on orders over USD $200, available to most destinations.

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US, Canada and Mexico Orders

Shipped from our Texas hub. Standard shipping is free on orders over USD $200. No customs duties for US orders. Orders to Canada and Mexico may attract customs duties and import taxes (see Duties and Taxes below).

United States

Canada

Mexico

Personalized timeframes for Canada and Mexico are estimates.

All Other International Orders

Shipped from the Gold Coast, Australia via DHL Express. Customs duties and import taxes are the customer's responsibility. See below for details.

Free on orders of USD $200 or more to the UK, New Zealand and most of Europe and Asia. Other destinations pay a flat rate, shown at checkout.

Rush personalization and free express shipping*

Rush covers same business day personalization and dispatch for your entire order, plus free express shipping*. In the US, Canada and Mexico, order before 12pm CT on a weekday for same business day dispatch. For all other international orders, order before 12pm AEST on a weekday. Rush orders placed after the cutoff or on a weekend are personalized and dispatched the next business day. Pre-order pieces are not eligible for Rush.

*Free express shipping with Rush applies in the US, Canada and Mexico, and wherever DHL Express is free over USD $200.

Your exact shipping cost, including any free shipping eligibility, will be confirmed at checkout.

Duties and Taxes

US orders ship domestically from our Texas hub. No customs duties or import taxes apply.

For all other destinations, customs duties, import taxes, and government levies vary by country and order value. These charges are the customer's responsibility. ALT has no control over them and cannot predict or cover the cost. We recommend checking your country's import duty threshold before ordering.

Packages refused at customs due to unpaid duties cannot be refunded and will be treated as abandoned.

Order Processing

US, Canada and Mexico orders (shipped from Texas):

• Before 12pm CT on weekdays: same-day processing
• After 12pm CT on weekdays: processed the next business day
• Weekends: processed the following Monday

All other international orders via DHL Express:

• Before 12pm AEST on weekdays: same-day processing
• After 12pm AEST on weekdays: processed the next business day
• Weekends: processed the following Monday

Cutoff times apply to non-personalized orders. For personalized orders, see Personalization. Dispatch times may extend during peak sale periods.

Pre-Orders

Pre-order items are typically mid-production at the time of purchase. Your estimated wait time is shown on the product page. Pre-orders are dispatched as soon as production is complete.

Cancellations and Modifications

Orders cannot be modified or canceled once processing has begun.

Lost or Stolen Packages

Once the carrier marks a package as delivered, it is your responsibility. If a package goes missing before then, or you're worried about a delivery, email hello@altswim.com and we'll take it from there.

Questions?

Email hello@altswim.com or chat with us on-site weekdays, 9am–4pm AEST (evenings US time).