Shipping
How Much is Shipping?
We offer AUSPOST and DHL Express services at checkout.
|
COURIER |
SHIPS TO |
SHIPPING COST |
|
AUSPOST Standard |
AUSTRALIA |
$7.50 AUD |
|
AUSPOST Express |
AUSTRALIA |
$12.50 AUD |
|
DHL Express |
WORLDWIDE* |
$18.95 USD |
*Excludes Russia
How Long Does it Take to Deliver My Order?
The orders are dispatched from our warehouse based in Australia within 1 business day*.
Shipment/delivery time is separate, and depends on courier/delivery location.
|
COURIER |
SHIPS TO |
DELIVERY TIME |
|
AUSPOST Standard |
AUSTRALIA |
2-7 business days |
|
AUSPOST Express |
AUSTRALIA |
1-3 business days |
|
DHL Express |
WORLDWIDE** |
3-5 business days |
Please note that during special offers, sale events or new collection launches you may experience up to 14 business day delays in receiving your order. The above times are also estimations provided by our couriers, which can change once the parcel leaves our warehouse.
The estimated time does not include the customs clearance/processing, which is unfortunately out of our control.
*Orders are not processed on the weekends and public holidays.
**Excludes Russia
What About Personalized Swimwear?
Please allow up to 14 business days processing time for personalized orders.
Once completed, your order will be shipped via the guidelines above.
What About Duties & Taxes?
All international packages may be subjected to customs duties and taxes. All taxes and customs charges are the responsibility of the customer, and they are not included in the cost of the order or shipping charge. Please check your local customs website for more information.
If you decide to not pay import duties or taxes and choose to reject the package, you will not be refunded for your order.
What if My Package is Lost or Stolen?
ALT is not responsible for lost or stolen packages, or packages delayed in transit. All the shipping costs for orders are non refundable. If you are experiencing problems with delivery, please contact the courier with your tracking number so that they can provide you with a proof of delivery.
Pre-order Products
The items that are available for pre-order are usually still in mid-production. The current wait time will be displayed on the product page. Please take this into consideration when purchasing a pre-order product.
Can I Cancel My Order Once the Parcel is Processed?
Orders cannot not be modified/canceled once the parcel has been processed.
I Have Questions About My Order
If you're experiencing any other problems, or have questions about your order, email info@altswim.com with your inquiry, providing your order number. You can also ask questions on our online chat. You can find further contact information on https://altswim.com/pages/contact
By placing an order you are acknowledging and accepting all the international shipping terms and our policies.