Customer Care
Make sure all your ALT pieces arrive just in time!
Here's everything you need to know about processing times, delivery options & timeframes.
US shipping
We ship to all US states and territories from our dedicated US hub in Texas — no customs duties or import taxes apply. Enjoy local delivery times and seamless service, wherever you are in the US.
Non-personalized products
| Delivery method | Cost | Timeframe |
|---|---|---|
| UPS Standard | $7.95 USD FREE over $150 USD |
3-5 business days |
| UPS Express | $19 USD | 2-3 business days |
Personalized (embroidered) products
Personalized orders require additional time for custom embroidery.
For same business day personalization and dispatch, add rush processing to your order from the product’s page. Find out more about our personalization process here.
| Delivery method | Cost | Timeframe |
|---|---|---|
| UPS Standard | $7.95 USD FREE over $150 USD |
8-10 business days |
| UPS Express | $19 USD | 7-8 business days |
| Rush Personalization orders | $65 USD + Shipping | 2-3 business days with UPS Express 4-6 business days with UPS Standard |
Please note:
- Orders cannot not be modified/canceled once the parcel has been processed.
- During special offers, sale events or new collection launches you may experience slightly longer delivery times.
International shipping
We ship worldwide from our studio in Australia. Shipping times and fees vary based on your location. Customs duties and import taxes may apply depending on your country.
International shipping timeframes:
Non-personalized products
Order non personalized products by 10am AEST Mon-Fri for your order to be dispatched same day. Orders placed after 10am will be shipped the following business day.
| Delivery method | Cost | Timeframe |
|---|---|---|
| Worldwide - DHL Express | $19.95 USD FREE over $150 USD |
3-7 business days |
Personalized (embroidered) products
Personalized orders require additional time for custom embroidery. For same business day personalization and dispatch, add rush processing to your order from the product’s page. Find out more about our personalization process here.
| Delivery method | Cost | Timeframe |
|---|---|---|
| Worldwide - DHL Express | $19.95 USD FREE over $150 USD |
7-14 business days |
Please note:
- All international packages may be subjected to customs duties and taxes.
- All taxes and customs charges are the responsibility of the customer, and they are not included in the cost of the order or shipping charge.
- Please check your local customs website for more information.
- If you decide to not pay import duties or taxes and choose to reject the package, you will not be refunded for your order.
- Orders cannot not be modified/canceled once the parcel has been processed.
- During special offers, sale events or new collection launches you may experience slightly longer delivery times.
- Orders are dispatched from Queensland, Australia, and follow any Queensland Public Holidays.
Lost or damaged orders
ALT is not responsible for lost or stolen packages, or packages delayed in transit.
If your order is lost or damaged in transit please contact our Customer Care team at hello@altswim.com or get in touch via our live chat or contact page.
Pre-order products
The items that are available for pre-order are usually still in mid-production.
The current wait time will be displayed on the product page.
Please take this into consideration when purchasing a pre-order product.