Shipping

COVID-19 UPDATES we continue to operate business as usual

Currently most International DHL Express shipments are being received within (3-6 business days)

Express Shipping

Want your ALT Swim free and fast? We got you! We offer free express shipping for orders $150 AUD and over.

For orders under $150 AUD, our express shipping rates are:
Domestic: $10 AUD, with orders received in 2-7 business days.
International: $20 AUD, with orders received in 3-6 business days.

Don’t need it ASAP? We offer a standard shipping rate of $7 AUD for all domestic orders.
Order not quite right? Exchange your item within 31 days for store credit.
All items on SALE are final. Check out our Return Policy for more info.

Got a question or an urgent request? Get in touch with Customer Support at info@altswim.com.

Domestic Shipping Guidelines

We process orders within 1 business day, and ship all orders via AUSPOST Monday – Friday (excluding holidays). Express orders that are placed Monday – Friday after 12pm Australian Eastern Time (AEST) will be processed next business day. Placed your order on the weekend? We’ll get right on it the following Monday.

Once we’ve processed your order, you should receive your ALT Swim within 2-7 business days.
Just a heads up, orders are not shipped with a signature required, and we’re unable to deliver to P.O. Box addresses.

ALT Swim is not responsible for:
Any lost or stolen packages that note delivery confirmation to the correct shipping address.
Any orders shipped to incorrect addresses provided by the customer.
Delays in shipping or delivery due to force of nature or other uncontrollable events.

International Shipping Guidelines

All international orders (unless specified) are shipped via DHL Express Monday – Friday (excluding holidays).

Express DHL orders placed Monday – Friday after 12pm Australian Eastern Time (AEST) will be processed next business day.
Express orders placed Saturday – Sunday will be processed the following Monday. Orders are processed within 1 business day.

Express DHL Worldwide orders should arrive in approximately 3-6 business days.
Standard Worldwide orders should arrive in approximately 7-14 business days.

Customs Duty & Taxes Policy

ALT Swim does not hold responsibility for customs clearance fees in your country, or for holding times of packages by your country's customs. Please refer to your country’s standard regulations and policies as duty payments may be required to release your order. If you decide not to pay import taxes or duties and choose to reject the package, you will not be refunded for your order. ALT Swim cannot ship to P.O. Box addresses. All international express packages must be signed upon delivery. This means that packages cannot be left unattended in your letterbox or at your door. Once dispatched, we are unable to change or re-direct your shipment. Please check that all details are correct before proceeding to checkout.

ALT Swim is not responsible for:
Any lost or stolen packages that note delivery confirmation to the correct shipping address.
Any orders shipped to incorrect addresses provided by the customer.
Delays in shipping or delivery due to force of nature or other uncontrollable events.

Personalization

If you have ordered a personalised item:
Please note it CAN sometimes take up to 14 business days for your personalized monogram.