Customer Care
Make sure all your ALT pieces arrive just in time!
Here's everything you need to know about processing times, delivery options & timeframes.
Important shipping & tariffs update for US customers
Due to newly announced U.S. tariffs, we’re introducing important improvements to better serve our U.S. customers. These include faster personalization turnaround times and localized stock availability for quicker delivery — all designed to enhance your experience long-term.
As we adjust our logistics in response to the evolving regulations, there may be delays in shipping times for orders delivered to the United States.
This applies to all orders placed after April 24th, including both personalized and non-personalized items. While our team is working overtime to keep things running as smoothly as possible, these delays are unfortunately out of our control.
We’ll continue to keep you informed every step of the way. Your patience and support mean the world to us — and if you have any urgent requests, our customer care team is always here to help.
Processing & delivery options
We offer free international shipping for all orders $150 USD or over.
Non-personalized products:
Order non personalized products by 10am AEST Mon-Fri for your order to be dispatched same day. Orders placed after 10am will be shipped the following business day.
| Delivery method | Cost | Timeframe |
|---|---|---|
| Australia - Auspost standard | $7.50 AUD FREE over $150 AUD |
2-7 business days |
| Australia - Auspost express | $12.50 AUD FREE over $250 AUD |
1-3 business days |
| Worldwide - DHL Express | $18.95 USD FREE over $140 USD |
3-7 business days |
Personalized (embroidered) products:
Personalized orders require additional time for custom embroidery. For same business day personalisation and dispatch, add Rush Personalisation to your order.
| Delivery method | Cost | Timeframe |
|---|---|---|
| Australia - Auspost standard | $7.50 AUD FREE over $150 AUD |
5-11 business days |
| Australia - Auspost express | $12.50 AUD FREE over $250 AUD |
4-10 business days |
| Worldwide - DHL Express | $18.95 USD FREE over $140 USD |
7-14 business days |
Please note:
- Orders cannot be modified/canceled once the order has been processed.
- Please note during special offers, sale events or new collection launches you may experience slightly longer delivery times
- Orders are dispatched from Queensland, Australia, and follow any Queensland Public Holidays
Duties & taxes
All international packages may be subjected to customs duties and taxes.
All taxes and customs charges are the responsibility of the customer, and they are not included in the cost of the order or shipping charge.
Please check your local customs website for more information.
If you decide to not pay import duties or taxes and choose to reject the package, you will not be refunded for your order.
Lost or damaged orders
ALT is not responsible for lost or stolen packages, or packages delayed in transit.
If your order is lost or damaged in transit please contact our Customer Care team at hello@altswim.com or get in touch via our live chat or contact page.
Pre-order products
The items that are available for pre-order are usually still in mid-production.
The current wait time will be displayed on the product page.
Please take this into consideration when purchasing a pre-order product.