Customer Care
We offer 30 day returns from the date of delivery.
Returns are provided in the form of store credit (gift card) and will be delivered to you via email once your return has been processed.
To start your return, check the details below to ensure your order meets the conditions, then email us with your order number and return details.
🇺🇸 Important information for US customers
We’re exploring ways we can enhance fulfilment to the US in the current, ever evolving climate.
While this is underway, some exchanges may take a little longer. Our team will walk you through all the details once you get in touch.
Thank you for your patience while we make your US experience even better.
Conditions of return
In order for a return to be accepted your order must meet the following conditions:
- The product must be in original saleable condition, with all tags and hygiene stickers intact
- Please try on swimwear over your own underwear.
- Product cannot be damaged, worn, washed, or altered in any other way.
- Product cannot be personalized.
- Product cannot be purchased on sale.
Due to hygiene purposes, we reserve the right to not accept returns if we deem any of these conditions voided.
Returns on sale items
All items purchased during our Black Friday Sale and other sales periods are final and cannot be returned.
Personalized order returns
Personalized orders are final sale and not eligible for returns.
Return timeframe
You have 30 calendar days to return the delivered product, counting from the day when the parcel is delivered.
If you won’t be able to organize a return within this timeframe, get in touch with us via the contact page.
Refunds (in the form of store credit) are processed within 14 business days of us receiving the return.
If you've already sent a parcel to us and you want to know if we have received it, e-mail us at hello@altswim.com.
Damaged orders
If you receive damaged or incorrect items please contact us with photos of the fault and a brief explanation.