Here at ALT Swim, we happily offer exchange or store credit if you wish to return an item. We pride ourselves on the fit and fabric of our swimwear, and want you to feel amazing in your pieces. If you’re unsure of what size to buy, please refer to our size guide or email us with any questions at firstname.lastname@example.org so we can help you find the perfect fit. Unfortunately, we are unable to offer refunds for change of mind purchases.
Our Returns Policy
We will honour your request for a return if a claim is made within 7 days of you receiving your order. For an exchange or store credit to be issued, the product must be received back into our warehouse within 31 days of receipt. Any item(s) you wish to return must be in their original condition, with all ALT tags, polybags and hygiene seals intact. Items must be unworn, unaltered and unwashed. At ALT, we reserve the right to deny an exchange or store credit if the item(s) returns are not in their original condition or don’t meet our quality standards.
What If My Order Is Faulty?
At ALT, we meticulously quality-check every item before sending it out to you. However, if you believe the item you’ve received is faulty, please email email@example.com with photos of the fault so that we can assist you as quickly as possible. If we deem the item faulty, we’ll gladly issue your choice of either an exchange or refund. Just a heads up, any faults must be claimed with ALT within 10 days of your purchase.
What About Sale Items?
All sale items or when purchased with a Discount Code of above 15% (and personalized items) are FINAL SALE and ineligible for return or exchange without exception. Shipping charges are non-refundable.
Request A Return
Our representatives are available Monday – Friday between 10AM – 6PM AEST. (Holidays excluded).
To make a return, please click the link above and fill out your details. When making a return, we require that you send the tracking number, order number, and reason for return to firstname.lastname@example.org.
ALT SWIM will not be responsible for any packages shipped by the customer using another shipping service. In the event the package is lost, the customer will be responsible for tracking and routing the package back to ALT SWIM and getting it to our warehouse within the time period allotted for a return to be accepted. Please keep tracking number on record until the return confirmation email is received. Returns must be received within 21 days for an exchange. Any return received after the 21-day period will be returned to sender. Returns can take up to 3 days after delivery for our e-commerce warehouse to process. Once we receive your return and confirm its condition is acceptable, we will process your exchange within 5 business days.
Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse. Original shipping charges are non-refundable. Once your return is processed, you will receive an email confirmation. ALT SWIM cannot accept responsibility for any packages lost, stolen or damaged in transit.