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Complimentary express shipping on orders over $150 AUD

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Customer Care

Make sure all your ALT pieces arrive just in time!

Here's everything you need to know about processing times, delivery options & timeframes.

AU shipping

We offer free shipping within Australia for all orders $150 or over.


Non-personalized products

Order non personalized products by 10am AEST Mon-Fri for your order to be dispatched same day. Orders placed after 10am will be shipped the following business day.

Delivery method Cost Timeframe
Australia - Auspost standard $7.50 AUD
FREE over $150 AUD
2-7 business days
Australia - Auspost express $12.50 AUD
FREE over $250 AUD
1-3 business days

Personalized (embroidered) products

Personalized orders require additional time for custom embroidery. For same business day personalisation and dispatch, add rush processing to your order from the product’s page. Find out more about our personalization process here.

Delivery method Cost Timeframe
Australia - Auspost standard $7.50 AUD
FREE over $150 AUD
5-11 business days
Australia - Auspost express $12.50 AUD
FREE over $250 AUD
4-10 business days

Please note:

  • Orders cannot not be modified/canceled once the parcel has been processed.
  • During special offers, sale events or new collection launches you may experience slightly longer delivery times.
  • Orders are dispatched from Queensland, Australia, and follow any Queensland Public Holidays.
Lost or damaged orders

ALT is not responsible for lost or stolen packages, or packages delayed in transit.

If your order is lost or damaged in transit please contact our Customer Care team at hello@altswim.com or get in touch via our live chat or contact page.

Pre-order products

The items that are available for pre-order are usually still in mid-production.
The current wait time will be displayed on the product page.

Please take this into consideration when purchasing a pre-order product.

If you've got any other questions email hello@altswim.com, or get in touch via our live chat or contact page.