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Free express shipping on orders over $150 AUD

Easy 30 day returns

Shipping

We offer free shipping on all orders over $150 AUD within Australia.

COURIER DESTINATION COST DELIVERY
AUSPOST Standard AUSTRALIA $7.50 AUD
FREE over $150 AUD
2-7 business days
AUSPOST Express AUSTRALIA $12.50 AUD
FREE over $250 AUD
1-3 business days
DHL Express WORLDWIDE* $18.95 USD
FREE over $140 USD
3-5 business days

*Excludes Russia

Orders are dispatched from Australia within 1 business day**

Please note during special offers, sale events or new collection launches you may experience up to 14 business day delays in receiving your order.

Delivery times are estimations provided by our couriers and can change once the parcel leaves our warehouse.

Delivery time does not include the customs clearance/processing, which is unfortunately out of our control.

**Orders are not processed on the weekends and public holidays.

What about personalized swimwear?

Please allow up to an additional 14 business days processing time for personalized orders.

Once completed, your order will be shipped via the guidelines above.

What about duties & taxes?

All international packages may be subjected to customs duties and taxes.

All taxes and customs charges are the responsibility of the customer, and they are not included in the cost of the order or shipping charge.

Please check your local customs website for more information.

If you decide to not pay import duties or taxes and choose to reject the package, you will not be refunded for your order.

What if my package is lost or stolen?

ALT is not responsible for lost or stolen packages, or packages delayed in transit.

All the shipping costs for orders are non refundable.

If you are experiencing problems with delivery, please contact the courier with your tracking number so that they can provide you with a proof of delivery.

Pre-order products

The items that are available for pre-order are usually still in mid-production. The current wait time will be displayed on the product page. Please take this into consideration when purchasing a pre-order product.

Can I cancel my order once the parcel is processed?

Orders cannot not be modified/canceled once the parcel has been processed.

I have questions about my order

If you're experiencing any other problems, or have questions about your order, email hello@altswim.com with your inquiry, providing your order number.

You can also ask questions on our online chat.

You can find further contact information on https://altswim.com/pages/contact.

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