Customer Care
Make sure all your ALT pieces arrive just in time!
Here's everything you need to know about processing times, delivery options & timeframes.
AU shipping
We offer free shipping within Australia for all orders $150 or over.
Non-personalized products
Order non personalized products by 10am AEST Mon-Fri for your order to be dispatched same day. Orders placed after 10am will be shipped the following business day.
| Delivery method | Cost | Timeframe |
|---|---|---|
| Australia - Auspost standard | $7.50 AUD FREE over $150 AUD |
2-7 business days |
| Australia - Auspost express | $12.50 AUD FREE over $250 AUD |
1-3 business days |
Personalized (embroidered) products
Personalized orders require additional time for custom embroidery. For same business day personalisation and dispatch, add rush processing to your order from the product’s page. Find out more about our personalization process here.
| Delivery method | Cost | Timeframe |
|---|---|---|
| Australia - Auspost standard | $7.50 AUD FREE over $150 AUD |
5-11 business days |
| Australia - Auspost express | $12.50 AUD FREE over $250 AUD |
4-10 business days |
Please note:
- Orders cannot not be modified/canceled once the parcel has been processed.
- During special offers, sale events or new collection launches you may experience slightly longer delivery times.
- Orders are dispatched from Queensland, Australia, and follow any Queensland Public Holidays.
Lost or damaged orders
ALT is not responsible for lost or stolen packages, or packages delayed in transit.
If your order is lost or damaged in transit please contact our Customer Care team at hello@altswim.com or get in touch via our live chat or contact page.
Pre-order products
The items that are available for pre-order are usually still in mid-production.
The current wait time will be displayed on the product page.
Please take this into consideration when purchasing a pre-order product.