Customer Care
Free shipping on orders over $150 AUD, available on standard delivery.
Australian Orders
Shipped via AusPost from our Gold Coast hub.
Non-personalised
| Method | Cost | Timeframe |
|---|---|---|
| AusPost Standard | $7.95 AUD (free over $150) | 2–5 business days |
| AusPost Express | $12.50 AUD | 1–3 business days |
Personalised
| Method | Cost | Timeframe |
|---|---|---|
| AusPost Standard | $7.95 AUD (free over $150) | 8–11 business days |
| AusPost Express | $12.50 AUD | 7–8 business days |
Rush personalisation
| Method | Cost | Timeframe |
|---|---|---|
| AusPost Standard | $50 AUD + $7.95 shipping (free over $150) | 2–5 business days |
| AusPost Express | $50 AUD + $12.50 shipping | 1–3 business days |
Order Processing
- Before 10am AEST on weekdays: same-day dispatch
- After 10am AEST on weekdays: dispatched the next business day
- Weekends: dispatched the following Monday
Cutoff times apply to non-personalised orders. For personalised orders, see Personalisation. Dispatch times may extend during peak sale periods.
Pre-Orders
Pre-order items are typically mid-production at the time of purchase. Your estimated wait time is shown on the product page. Pre-orders are dispatched as soon as production is complete.
Cancellations and Modifications
Orders cannot be modified or cancelled once processing has begun.
Lost or Stolen Packages
ALT is not responsible for packages lost or stolen in transit. If you're concerned about a delivery, email hello@altswim.com and we'll do our best to assist.
Questions?
Email hello@altswim.com or chat with us on-site weekdays, 9am–4pm AEST.
