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Free express shipping on orders over $140 USD

Easy 30 day returns

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Returns

We offer 30 day returns from the date of delivery.

Returns are provided in the form of store credit (gift card) and will be delivered to you via email once your return has been processed.

To begin a return, please ensure your order meets the conditions of our Return Policy.

ALT Return Policy

We strive to provide a fast and comfortable return procedure.

In order for a return to be accepted your order must meet the following conditions:

  • The product must be in original condition, with all tags and hygiene stickers remaining in place.
  • Swimwear must be tried on over your own underwear.
  • Product cannot be damaged, worn, washed, or altered in any other way.
  • Product cannot be personalized.
  • Product cannot be purchased on sale.

Due to hygiene purposes, we reserve the right to not accept returns if we deem any of these conditions voided.

If you choose to return, please fill out the return form on https://altswim.happyreturns.com/.

Please attach a receipt or its copy to the return package - if not possible please include order number and return number with the package to avoid problems upon us receiving your return.

Return shipping is at customer expense.

We do not offer refunds. Once your return has been processed, a store credit (gift card) to the value of your purchase (excluding shipping costs) will be delivered to you via email.

Return timeframe

You have 30 calendar days to return the delivered product, counting from the day when the parcel is delivered.

If you won’t be able to organize a return within this timeframe, e-mail us at hello@altswim.com.

Personalized Order Returns

All personalized orders are final and not eligible for returns.

Cyber Week Sale Returns

All items purchased during our Cyber Week Sale are final and cannot be returned.

Who covers the cost of returns?

The shipping costs incurred for returning item(s) to ALT are not covered or reimbursed by us and are the expense of the customer.

How do I organize a return?

Fill in the return form through our website: altswim.happyreturns.com

When will my return be processed?

Refunds (in the form of store credit) are processed within 14 business days of us receiving the return.

If you've already sent a parcel to us and you want to know if we have received it, e-mail us at hello@altswim.com.

What if my order arrives damaged or there is a fault?

If you receive damaged or incorrect items, or have a manufacturing fault occur, please contact hello@altswim.com along with photos of the fault and a brief explanation of the problem.

Join ALT to receive 10% off your first order.

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