Shipping & Returns

Return Policy

Your return will be honoured if a claim is filed within 7 days of receipt. The product must be received back in our warehouse within 12 days of receipt for an exchange to be given. Items returned must be in original condition with ALT tags, polybags and hygiene seals intact. Merchandise must be unworn, unaltered, and unwashed. We reserve the right to deny an exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. All sale items and personalized items are FINAL SALE and ineligible for return or exchange without exception. Shipping charges are non-refundable.

To request a return authorization, email info@altswim.com with your order number and reason for return. You will be contacted by customer service within 24 hours, Monday – Friday. Our representatives are available Monday – Friday between 10AM – 6PM AEST. (Holidays excluded).

  • To make a return, please contact info@altswim.com.
  • When making a return, we require that you send the tracking number, order number, and reason for return to info@altswim.com. ALT SWIM will not be responsible for any packages shipped by the customer using another shipping service. In the event the package is lost, the customer will be responsible for tracking and routing the package back to ALT SWIM and getting it to our warehouse within the time period allotted for a return to be accepted. Please keep tracking number on record until the return confirmation email is received.
  • Returns must be received within 12 days for an exchange. Any return received after the 12-day period will be returned to sender.
  • Returns can take up to 3 days after delivery for our e-commerce warehouse to process. Once we receive your return and confirm its condition is acceptable, we will process your exchange within 5 business days. Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse. Original shipping charges are non-refundable. Once your return is processed, you will receive an email confirmation. ALT SWIM cannot accept responsibility for any packages lost, stolen or damaged in transit.

Shipping Policy

Domestic Shipping Rates (within Australia)

Standard Shipping is $7.
Express Shipping is $10.


Domestic Shipping Guidelines

All orders are shipped via AUSPOST Monday – Friday, excluding holidays. Express orders that are placed Monday – Friday after 11AM Australian Eastern Time (AEST) will be processed the following business day. Express orders placed Saturday – Sunday will be processed Monday. Orders are not available for P.O. Box addresses.

If you have any questions or urgent requests please contact Customer Support at info@altswim.com.

Orders are processed within 1 business day. Once processed, you should receive your order within 2-7 business days. Please note orders are not shipped with signature required. ALT SWIM is not responsible for any lost or stolen packages that note delivery confirmation to the correct shipping address. ALT SWIM is not responsible for orders shipped to incorrect addresses provided by the customer. ALT SWIM is not responsible in the event of any delays in shipping or delivery due to force of nature or other uncontrollable events.

If you wish to do an exchange, you can return your previous order, and place a new order online. 

Payment Method

We accept all major credit cards, online store credit, Amazon Pay, Apple Pay, and gift cards.

International Shipping Rates

International rates vary based on location. Please check your rate via the shipping calculator at checkout.

International Shipping Guidelines

Depending on your choice of shipping at checkout, all international orders are shipped via AUSPOST or DHL Monday – Friday, excluding holidays. Express DHL orders placed Monday – Friday after 12PM Australian Eastern Time (AEST) will be processed the following business day. Express orders placed Saturday – Sunday will be processed Monday.

If you have any questions or urgent requests please contact Customer Support at info@altswim.com.

Orders are processed within 1 business day.

Express Worldwide orders should arrive in approximately 3-4 business days.
Standard Worldwide orders should arrive in approximately 7-14 business days.

ALT SWIM is not responsible for any lost or stolen packages that note delivery confirmation to the correct shipping address. ALT SWIM is not responsible for orders shipped to incorrect addresses provided by the customer. ALT SWIM is not responsible in the event of any delays in shipping or delivery due to force of nature or other uncontrollable events.
*Please note ALT SWIM is not liable for customs clearance fees in your country and holding times of packages by customs in your country.

If you wish to do an exchange, you can return your previous order, and place a new order online.

Import Customs Duty & Taxes Policy

ALT SWIM does not hold responsibility for customs clearance fees in your country. We also do not take responsibility for holding times of packages by your country's customs.

Personalization

If you have ordered a personalised item:
Please note it CAN sometimes take up to 10 business days for your personalized monogram.