Here at ALT Swim, we happily offer exchange or store credit if you wish to return an item. We pride ourselves on the fit and fabric of our swimwear, and want you to feel amazing in your pieces. If you’re unsure of what size to buy, please refer to our size guide or email us with any questions at firstname.lastname@example.org so we can help you find the perfect fit. Unfortunately, we are unable to offer refunds for change of mind purchases.
Our Returns Policy
We will honour your request for a return if a claim is made within 7 days of you receiving your order. For an exchange or store credit to be issued, the product must be received back into our warehouse within 31 days of receipt. Any item(s) you wish to return must be in their original condition, with all ALT tags, polybags and hygiene seals intact. Items must be unworn, unaltered and unwashed. At ALT, we reserve the right to deny an exchange or store credit if the item(s) returns are not in their original condition or don’t meet our quality standards.
What If My Order Is Faulty?
At ALT, we meticulously quality-check every item before sending it out to you. However, if you believe the item you’ve received is faulty, please email email@example.com with photos of the fault so that we can assist you as quickly as possible. If we deem the item faulty, we’ll gladly issue your choice of either an exchange or refund. Just a heads up, any faults must be claimed with ALT within 10 days of your purchase.
What About Sale Items?
Please note that all sale items, items purchased with a discount code of above 15% and personalised items are FINAL SALE. These items are ineligible for return or exchange without exception, and shipping charges are non-refundable.